Mystery Shopping
 
Mystery shopping is a service we offer to businesses to keep their employees and managers up to par with service standards. The shopper we send in is actually an investigator that is constantly reviewing and taking notes to in-turn write a detailed report on performance of staff, cleanliness of store/shop, manager involvement, etc. We have a set standard of rating each establishment, but there are times when a company just wishes to find out for instance if waitresses are charging a credit card the correct way, how long a meal takes to get to the table, if a cashier is dropping money when they should be, or completing a sale in a certain way, etc. Most businesses will hire us to mystery shop their establishments 3-4 times a week, every 3 months. Others have us shop their stores once a week, every week. While some only want it done once a year at a certain time of the year. Whichever you choose, mystery shopping is an eye opener as to what really goes on when the customer makes a purchase or sits down to enjoy a meal. Is a manager,  waiter, or casher costing your company profits because they are rude, impolite, or not meeting the customers needs? Find out by initiating a mystery shopping visit.

Some stores enjoy keeping our shoppers a secret while others choose to use the shoppers as a reward. By letting employees know they they will be mystery shopped at some time, employees get the thought in their mind that at anytime they could be shopped by a mystery shopper. This keeps them on their toes and alert thinking each potential customer could be the mystery shopper. The reward comes into play when an employee is shopped and meets all the requirements asked for by the company, asking the right questions of the customer etc. This employee is then told by our shopper, I would like to speak with your manager. The employee gets the manager and the mystery shopper explains "I am a mystery shopper for "ABC Company" and I have been properly treated/waited on etc, by Mary and she receives $100 for a job well done!"  This is a positive employee rewards system for a job well done. If the job is not so well done, the shopper leaves and reports the status of their visit to management who in turn can let the employee know that on this certain day they were mystery shopped and didn't say hello, thank the customers for their business, etc.